Frequently Asked Questions

1. Sign up for a free demo account (no credit card required)
2. Add clients or skip this step if you prefer
3. Create or select report templates - use our pre-built report templates or design your own
4. Start your first intervention - create a new job/visit
5. Record your voice notes about the work performed
6. Generate your form - AI fills it automatically based on your recording

Visit our How It Works page for a detailed walkthrough.

Supported formats: MP3, WAV, M4A, OGG, FLAC, and WEBM

Maximum file size: 50MB per audio file

Recording length: 1-15 minutes recommended for optimal AI processing (longer files are supported but may take more time)

We offer flexible plans to fit your needs:

• Free Demo: Limited interventions to test the platform (no credit card required)
• Starter Plan: Best for solo professionals and small businesses
• Professional Plan: Ideal for growing businesses with multiple users
• Enterprise Plan: Unlimited usage for large organizations with custom features

Visit our Pricing Page for detailed pricing, feature comparisons, and to start your free demo.

Billing cycle: All paid plans are billed monthly or annually (save 20% with annual billing).

Charges:

• You're charged on the day you subscribe and then on the same date each month/year
• Payment is processed automatically via credit/debit card
• Invoices are emailed immediately after each payment
• You can view all past invoices in your account settings

Free trial: The demo plan is 100% free - no credit card required. Upgrade anytime when ready.

Absolutely! You're always in control:

Upgrade or Downgrade:

• Change plans anytime from your Account Settings
• Upgrades take effect immediately
• Downgrades take effect at the end of your current billing period

Cancellation:

• Cancel anytime - no questions asked, no cancellation fees
• You'll keep access until the end of your paid period
• Your data is preserved for 90 days after cancellation (you can export anytime)

Need help? Contact our support team and we'll assist you.

We offer a 30-day money-back guarantee on all paid plans.

How it works:

• If you're not satisfied within the first 30 days of your subscription, contact us for a full refund
• No questions asked - we'll process your refund immediately
• Refunds are issued to the original payment method within 5-10 business days

After 30 days: Refunds are evaluated on a case-by-case basis. We're committed to customer satisfaction - if you experience service issues, let us know and we'll make it right.

Note: The free demo plan doesn't require a refund since it's completely free to use.

Partial offline capability:

Without Internet:

• Record audio using your device's voice recorder or memo app
• Take photos with your camera
• Store files locally

Internet Required For:

• Uploading recordings to FieldCherry
• AI processing and transcription
• Generating filled forms
• Syncing data across devices

Workflow: Record offline in the field, then upload when you return to Wi-Fi or cellular data.

Currently supported languages:

• English - Full support for transcription and document generation
• French - Full support for transcription and document generation

Features:

• Automatic language detection
• Set preferred language per client
• Bilingual business support

Coming soon: Spanish, German, and Italian (planned for 2025)

Security is our top priority. We implement enterprise-grade protection:

• Encryption: TLS 1.2+ for data in transit, AES-256 for data at rest
• Authentication: Secure JWT-based authentication with bcrypt password hashing
• Access Control: Your data is private and isolated - only you can access it
• AI Processing: Handled by Azure OpenAI in Canada Central — SOC 2 Type II & ISO 27001 certified
• Network Isolation: Our database runs inside a private Azure Virtual Network — no public internet access
• Secret Management: All keys and passwords stored in Azure Key Vault (HSM-backed) — never in code
• Compliance: GDPR, PIPEDA, HIPAA-eligible infrastructure
• No Data Sharing: We never sell or share your business data with third parties

Read our complete Security & Trust page, Privacy Policy, and Terms of Service for full details.

No. Your data is never used to train AI models.

FieldCherry uses Azure OpenAI Service — not the consumer OpenAI API. Microsoft contractually guarantees:

What happens when AI processes your document:

1. Your audio or document is sent securely (TLS 1.2+) to Azure OpenAI in Canada Central
2. The AI generates a transcription or report
3. The result is returned to FieldCherry
4. Azure OpenAI immediately discards your data — no copies, no logs, no training

Visit our Security & Trust page for the full technical architecture.

All your data is stored exclusively in Microsoft Azure's Canada Central data centers (Toronto region).

What stays in Canada:

• Your database (Azure MySQL)
• Your files — audio recordings, photos, documents, videos (Azure Blob Storage)
• AI processing — GPT-4o-mini, Whisper, embeddings (Azure OpenAI Canada Central)
• Search index & knowledge base (Azure AI Search)
• Application logs and monitoring

Cross-border transfers (disclosed in our Privacy Policy):

• Payment processing via Stripe/PayPal (US)
• Google/Microsoft OAuth login (US)

No customer document content, audio recordings, or business data ever leaves Canada.

No. Multi-tenant isolation is enforced at every layer of the platform:

• Database: Every query includes a mandatory user-ID filter — you can only see your own data
• File Storage: Azure Blob Storage uses per-client encryption scopes for data isolation
• AI Knowledge Base: Search queries require a parent_user_id + client_id filter — there is no code path that skips it
• API Authorization: All endpoints are protected with JWT authentication and role-based access control

FieldCherry employees do not have access to your business data. Our support business can only access system logs (not document content) for troubleshooting, and only with appropriate authorization.

You maintain full control of your data:

Upon Cancellation:

• 90-day grace period: Your data is preserved for 90 days after cancellation
• Full export: Download all your data (interventions, clients, report templates, recordings, photos) anytime during this period
• Reactivation: Resubscribe within 90 days to restore full access instantly

After 90 Days:

• All data is permanently deleted from our systems
• This includes audio recordings, photos, documents, and account information
• Deletion is irreversible and complies with data protection regulations

We're here to help! Multiple support channels available:

Yes! Business collaboration is available on Professional and Enterprise plans.

Business Features:

• Add multiple users to your account
• Each user gets their own login credentials
• Share report templates and clients across the team
• View all business interventions in one dashboard
• Assign different permission levels (Admin, User, Viewer)

Pricing: Professional and Enterprise plans both support unlimited business members. View pricing details.